The Department of Veterans Affairs (VA) Secure, Performant, Reliable, and User-Centered Experiences (SPRUCE) is a frictionless vehicle through which VA can acquire top-quality professionals and industry partners to deliver exceptional user experiences. The SPRUCE Indefinite Delivery Indefinite Quantity (IDIQ) connects VA employees with best-in-class industry partners to deliver high-quality digital products in accordance with Office of Information Technology (OIT) Working Principles.

SPRUCE supports VA’s digital modernization initiatives by ensuring VA has streamlined access to the modern commercial services required to deliver excellent products to VA’s internal and external users. Successfully delivering such products often requires VA to obtain commercial delivery services supported by teams with capabilities in: Software development and operation; Technical advising and architecture planning; Service design and user research studies; Data science and data analytics; Product support operations.